Last Updated: 25 September 2025
1. Introduction
Simpleplek memorandum of incorporation (2025/880315/08) Rogerbaai Cape Town, 7700
("Simpleplek," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal information and details your rights in relation to that information. We process all personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
2. Information We Collect
We collect personal information necessary to provide our services. This may include:
Identity Data: Your name, surname, and identification number.
Contact Data: Your email address, phone number, and physical address.
Financial Data: Your payment details (e.g., credit card information) for processing transactions.
Usage Data: Information about how you use our Platform, including booking history and preferences.
Technical Data: Your IP address, device type, browser information, and location data.
3. How and Why We Use Your Information
We collect and process your personal information for the following purposes:
To Provide Services: To process your reservations, manage your membership, and facilitate communications between you and a Host.
For Communication: To send you booking confirmations, membership updates, and service-related notifications.
For Marketing: With your consent, to send you marketing communications about new properties, special offers, and promotions.
For Legal Compliance: To comply with legal obligations and regulatory requirements, including those imposed by the Companies and Intellectual Property Commission (CIPC).
To Improve Our Platform: To analyze usage data to improve the functionality and user experience of our Platform.
4. Data Handling and Google API Services
We utilize third-party services, including Google's Gemini API, to enhance our Platform. Our data handling practices differ based on the type of Google service we use:
Unpaid Services: If you use our Platform and we are operating under an Unpaid Quota from Google's Gemini API, we must disclose that Google uses the content you submit (prompts, files, and generated responses) to provide, improve, and develop Google products and services and machine learning technologies. You are explicitly warned not to submit any sensitive, confidential, or personal information when using our services under this mode, as it may be subject to such use by Google.
Paid Services: If we are operating under a Paid Quota from Google's Gemini API (as is typically the case with a Cloud Billing account), Google's data policy is different. Google does not use your prompts or responses to improve its products. Google logs this data for a limited period solely for the purpose of detecting violations of its Prohibited Use Policy and for required legal or regulatory disclosures.
5. How We Share Your Information
We may share your personal information with:
Hosts: We share your name, contact details, and reservation information with the Host of the property you have booked to facilitate your stay.
Service Providers: We use third-party service providers, such as payment processors, to perform functions on our behalf. These providers are obligated to protect your information and may only use it for the purposes for which it was provided.
Legal Authorities: We may disclose your information if required to do so by law or in response to a request from a government or regulatory body (e.g., CIPC, South African Police Service).
6. Data Security and Storage
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, loss, or misuse. We will only retain your personal information for as long as is necessary to fulfill the purposes for which it was collected or as required by law.
7. Your Rights Under POPIA
As a data subject under POPIA, you have the right to:
Right to Access: Request access to the personal information we hold about you.
Right to Correction: Request the correction of any inaccurate or incomplete information.
Right to Deletion: Request the deletion or destruction of your personal information, subject to legal and contractual obligations.
Right to Object: Object to the processing of your personal information on reasonable grounds relating to your particular situation.
To exercise any of these rights, please contact our Information Officer at [Email Address of Information Officer].
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website. Your continued use of the Platform after the changes take effect constitutes your acceptance of the updated policy.